REFUND POLICY

If the OT Emergency Playbook isn't making parent life easier, contact us within 30 days of purchase and we'll refund it in full.

Email support@otparent.com from the address you bought with, and say you'd like a refund. That's the whole requirement — no photos of your kitchen table, no proof you tried a mission, no exit survey.

Refunds go back to the original payment method through our payment provider. How long the money takes to appear depends on the provider and your bank; we will confirm the typical timing here once refunds have been tested against the live provider.

Access to the Playbook files and Quick Pick ends with the refund, and we ask that you delete the downloaded copies.

The guarantee covers a genuine try. We may decline a refund on an obviously abusive pattern of buying and refunding the same product repeatedly.